Faulty/Damaged Goods Returns

You are entitled to a full refund or exchange if the following requirements are satisfied：

• The item is a manufacturing defective good (The cause of the fault and the problem with the goods was not your fault);
• For some technical goods, we reserve the right to have returned goods assessed within a reasonable time frame by the manufacturer, technicians or a third party to determine this, including whether the goods are defective or simply require some form of basic troubleshooting;
• The item is wrongly described (misleading);
• PLEASE NOTE: Consumable parts or accessories provided CANNOT be the reason for refund.
• If the returned item does not meet the conditions of this policy, you will be responsible for all costs incurred.

Change of Mind Returns

Our goal is to ensure that each customer has the most hassle-free and easiest online shopping experience. We fully understand the concerns shoppers go through when shopping online. Should you wish to return anything after purchase, we are more than happy to process a refund or exchange for another product, providing that the following conditions are met: Returned at buyer’s expense in a resalable condition and not damaged in any way.

• If customers have difficulties returning, we could provide a courier collection service, 10% fees may apply.
• In other conditions (eg. used/broken/scratched by customer)： Depreciation is an inevitable part of the product. This starts from 5% and further deduction fee is subject to the result assessed by technicians. Inspection will take no longer than 7 days after return is received.
• A return request should be made within 7 days of receiving order (based on courier delivered date )
• The original packaging must also be returned in original condition, otherwise a 5% repacking fee may be deducted from the refund amount.

We reserve the right to reject any returns that do not meet the above requirements. PLEASE NOTE: We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Most of the online orders will be directed to courier company straightly so if you change your mind to cancel the order, it might not be right on time to cancel the process of transit, postage could not be refunded at this situation, our system and courier company need at least 24 hours to react.

Change of mind for the pre-sale item

If customers would like to cancel the order before the listing dispatch date, a 5% stock-reserving fee may be deducted from the refund amount.

We highly recommend you inspect the item before making any purchase, return cannot be made by change of mind. But we do offer two options for customers who are not satisfied with their purchase:

• Swap to a new one by paying the price difference, or
• Return as store credit.

What if I want to swap/ change to another item?

• If you simply change your mind, and have the item returned within 7 days of purchase, and the item is returned in the same condition to that when you received it, which is new, unused, and re-saleable condition, including original packaging and tags, then you only need to pay price difference to upgrade or we refund you the price difference to downgrade.
• If you have opened the box and used the item, then depending on the condition of your item, 20%-100% restocking fee will apply.
• Exchange or Swap is NOT available after 30 days of purchase. However, our Customer Service Department may, at their discretion, decide to offer an exchange or swap. Please kindly get in touch with our Customer Service Department at inf@yitechsports.com.au.
• PLEASE NOTE: Your warranty will NOT extend after swap or exchange.

How long you have to return a product?

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Customer Service Department can assist you with further information about the warranty period for the product you return.

Some products need to be assessed.

If you spot an issue with your product, please get in touch with our Customer Service Department at info@sparktrampolines.com.au. Please also take several pictures or short videos of the issue and attach them in the email along with a brief description. We need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment.

Exclusions

In some cases a refund, replacement or repair may not be offered if you:

• substantially modify the product;
• misuse the product contrary to user instructions or packaging labels; or
• simply change your mind.

Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:

• substantially modify the product;
• tailor made customer orders;
• gift-cards, vouchers, credit vouchers.

Goods Damaged in Transit

If any goods arrived damaged in transit, you can choose to not accept the goods and send it back with the courier company. We may arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. In the event that the courier company’s truck is full and unable to pick up the damaged goods, please leave a note specifying the damage on the goods and leave it with the courier company. The courier company will then pass it onto T&R Sports and we will be in contact with you regarding a later date swap of the damaged goods. If you fail to leave a note with the courier company, which means that we can’t find any record in our system, stating that the item is arrived damaged, we can ONLY offer replacement instead of the refund, providing that you get in touch with T&R Sports within 48 hours after your item is delivered.

Warranty

• All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 7 days of receiving merchandise. We’d like to offer an exchange or replace the faulty part.
• Items damaged during shipment will be replaced. Please sign “Receive as Damaged” on consignment note so that we can file a claim with courier company.
• Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by us to provide service (not including standard periodic maintenance).
• If you’d like to return items but not for the reason of manufacturer fault, please refer to “Change of Mind Returns” of Return Policy. Fee may apply according to different conditions.
• If items have been shipped back to us, but it is assessed as non-manufacturer fault, we will support and discuss with you according to actual problems. In this case, if you’d like to cancel the order and claim refund, please refer to “Change of Mind Returns” of Return Policy. Fee may apply according to different conditions.
• This warranty policy is only valid for use of the product for home. If you want to use the product for commercial purposes, this warranty is inapplicable and please contact us for more commercial model options and advise related warranty policy.

In-Store Pickup

For security reasons when collecting your order in-store please make sure that you or your nominated collector bring the following:

• Order Confirmation email (Hard or soft copy), and
• Photo ID NOTE: This is clearly stated in the email customers receive when the order is ready for collection, and
• The card used for payment (if the credit card is used).

You will be required to sign for your order upon collection.

Warranty:

Warranties are designed to cover faulty workmanship or material, it is not intended to cover scooter equipment suffering damage as a direct result of participation in the sport. All warranties will be void if this product is modified in any way. This includes using after-market products, poor maintenance, abuse or misuse.

 Additionally, freight is not covered nor refundable under warranty. Itechsports Pty Ltd reserves the right to refuse any return or exchange under certain conditions.